PowerEdge: Export SupportAssist collections using iDRAC
Generate SupportAssist Collections (TSRs) using the web interface
iDRAC7 and iDRAC8 firmware version 2.30 and above.
- Log in to the iDRAC interface. (Figure 1)
Figure 1: iDRAC user interface
- Extension Server Overview → → Troubleshooting → SupportAssist. (Figure 1)
- Click Edit Collection Data. Select the data you want to include in the collection. (Figure 1)
- Select the data you want to include in your collection. (Figure 2)
Figure 2: Collection settings
- Click Apply (Figure 2.)
- Click to export support collection (Figure 1)
- The progress will be displayed. (Figure 3)
Figure 3: SupportAssist collects progress
- After the collection is generated, click OK. (Figure 4)
Figure 4: SupportAssist collection complete. - Specify where the SupportAssist collection is saved so that the SupportAssist collection can be sent to Dell Support.
Use the racadm command to generate the SupportAssist (TSR) collection
iDRAC7 and iDRAC8 firmware version 2.30 and above.
- Connect to iDRAC via SSH connection (use SSH client if needed)
Figure 5: SSH Application - Enable connection with iDRAC
- 跑
racadm
Figure 6: Run the initial command。
- run
racadm techsupreport generate -t SysInfo
[options for logs are added with comma (,) no spaces, logs are SysInfo [main log], TTYLog [Storage controller logs], OSAppAll [OS logs, available only if iDRAC Service Module [iSM] is installed on the OS and running]]
Figure 7: Run the TSR collection command.
- Check the job queue to ensure that all files are collected completely
Figure 8: Run the job queue view command.
- After the work is successfully completed, run it
orracadm techsupreport collect -f <filename>.zip [Local save when run on the server]racadm techsupreport collect -l <your CIFS or NFS share name> [-u <your share username> -p <your share user password> as needed]
Figure 9: Local exports
Figure 10: Remote export
Export SupportAssist collection using iDRAC9:
- 登录 iDRAC UI(图 1)。
Figure 1:iDRAC9 SupportAssist Collection Menu
- Click Maintenance, and then click SupportAssist(Figure 1).
- Click Start a Collection（Figure 1）。
- Select the dataset you want to include in the collection. Optionally, proceed to the default selection.
- Collection preferences: Select the datasets that need to be filtered for personally identifiable information (Figure 2).
Figure 2: iDRAC9 collection preferences
- Select the destination location where you want to save the collection.
- The Save to Network option saves the resulting collection to a defined CIFS or NFS shared location.
- Click Collect to continue collecting the build.
- Accept the End User Level Agreement (EULA) to continue with this process.