Found In Versions | 8.2.2P1, 8.2.3, 8.2.3P1, 8.2.3P2, 8.2.3P3, 8.2.3P5, 8.2.3P6, 8.2.4, 8.2.4P2, 8.2.4P3, 8.2.4P4, 8.2.4P5, 8.2.4P6, 8.2.5, 8.2.5P1, 8.2.5P2, 8.2.5P3, 8.2.5P4, 8.2.5P5, 9.1, 9.1P2, 9.1P3, 9.1P5, 9.1P7, 9.1P8, 9.1P9, 9.1P10, 9.1P11, 9.1P14, 9.1P17, 9.1P19, 9.3P7, 9.3P8, 9.3P9, 9.3P10, 9.3P11, 9.3P12, 9.3P13, 9.3P15, 9.3P19, 9.3P20, 9.3P21, 9.4P1, 9.4P3, 9.5P2, 9.5P3, 9.5P4, 9.5P10, 9.5P14, 9.5P17, 9.5P19, 9.6, 9.6P3, 9.6P5, 9.6P7, 9.7P1, 9.7P4, 9.7P6, 9.7P7, 9.7P9, 9.7P14, 9.7P16, 9.7P22, 9.8P1, 9.8P3, 9.8P7, 9.8P18, 9.8P19 |
Cause | On FAS2500-series systems, the "Quad Gigabit Ethernet Controller 82580" chip can
fail, resulting in several possible symptoms:
1. When ONTAP boots, the e0a, e0b, e0M and e0P ports are missing in "sysconfig -v"
output. For example:
...
slot 0: Internal 10/100/1000 Ethernet Switch
Wrench: auto-1000t-fd-up
Locked-wrench: auto-10tx-hd-down
Device Type: 88E6176
>>> [Missing slot 0: Quad Gigabit Ethernet Controller 82580 output] <<<
slot 0: 1G/10G Ethernet Controller CNA EP 8324
(Multiple Dual-port, QLogic CNA 8324(8362) rev. 2)
e0c MAC Address: 00:a0:98:80:e5:d8 (auto-unknown-down)
e0d MAC Address: 00:a0:98:80:e5:d9 (auto-10g_twinax-fd-up)
...
2. Ports e0a, e0b, e0M, or e0P report hardware initialization errors or MAC addresses
with all zeros. For example:
...
slot 0: Internal 10/100/1000 Ethernet Switch
Wrench: auto-1000t-fd-up
Locked-wrench: auto-10tx-hd-down
Device Type: 88E6176
slot 0: Quad Gigabit Ethernet Controller 82580
e0a MAC Address: 00:00:00:00:00:00 (Hardware Initialization Failed: IG)
e0b MAC Address: 00:00:00:00:00:00 (Hardware Initialization Failed: IG)
e0M MAC Address: 00:00:00:00:00:00 (Hardware Initialization Failed: IG)
e0P MAC Address: 00:00:00:00:00:00 (Hardware Initialization Failed: IG)
Device Type: 150E
Firmware Version: 0.0, 0x00000000
slot 0: 1G/10G Ethernet Controller CNA EP 8324
(Multiple Dual-port, QLogic CNA 8324(8362) rev. 2)
e0c MAC Address: 00:a0:98:80:e5:d8 (auto-unknown-down)
e0d MAC Address: 00:a0:98:80:e5:d9 (auto-10g_twinax-fd-up)
...
3. (ONTAP 9.1 and earlier) ONTAP does not boot or does not join cluster quorum.
Console messages similar to the following may appear:
Invalid PCIe device detected below PCIe Root Port(Bus/Dev/Func): 00/1C/00
Actual Vendor ID and Device ID:FFFF/FFFF
Expected Vendor ID and Device ID:8086/150E
Mezzanine Card ID(02 - 10GbE, 03 - FC, 07 - No Dev, others - Resv):07
BIOS is resetting system... |